The First Bank of Nigeria has unveiled a Digital Xperience Centre (DXC) at the University of Benin (UNIBEN), describing the facility as a landmark achievement in its commitment to innovation, financial inclusion, and community development.
Speaking at the inauguration on Tuesday, the bank’s Chief Executive Officer, Mr. Olusegun Alebiosu, explained that the DXC represents more than a banking outlet, but a hub that connects education, technology, and financial services.
He assured that the bank’s digital transformation drive would not result in job losses, but rather complement traditional branches by easing congestion and enhancing customer convenience.
Alebiosu highlighted that the DXC is equipped with cutting-edge technology and self-service terminals designed to simplify transactions while maintaining high standards of security and efficiency.
“This digital experience centre set up by FirstBank is to take banking to the next step. It’s virtually everything you see in a banking hall, with the same service. You can do everything from account opening to changing your phone number or email, making complaints, cash withdrawal, account statements, and even deposits,” he said.
He added that the facility operates 24/7, including weekends, offering flexibility and convenience for students, faculty, and community members.
The CEO noted that the collaboration with UNIBEN created a hub where students and staff can access FirstBank’s digital ecosystem, thereby promoting digital literacy and financial inclusion.
The Vice-Chancellor of UNIBEN, Prof. Edoba Omoregie, expressed gratitude to the bank, describing the centre as a valuable addition to the university’s infrastructure.
“We are excited and grateful to the bank. It will expand the scope of our staff and faculty and improve our operations. Ours is a large university and we are pleased that the bank chose to bring it here,” he said.
Alebiosu reaffirmed FirstBank’s dedication to Environmental, Social, and Governance (ESG) principles, stressing that the DXC initiative promotes sustainable technology, digital literacy, and inclusive access to financial services.
He emphasized that the DXC is designed to provide a smarter, faster, and more personalized financial journey, putting customers firmly in control of their banking experience.